The user manual will go over the main features of the PMS and how to navigate it.
In this article we will cover how to navigate the dashboard - Live feed, check in, check out & statistics.
The blue top bar is used for everyday actions, we will go over each field in more detail in upcoming articles.
Dashboard
When you log into the SyncNbook your dashboard will welcome you.
Live Feed
The live feed shows all incoming reservations, cancellations and modifications so that front desk team is aware of what is happening all the time.
The colors are green for a new reservation or successful payment, yellow for a modification to a reservation and red for cancellations and payment failure.
Throughout the PMS you are able to open the reservation card of the booking and make changes or simply have a look around.
To view the registration card simply click on the booking and select View Booking.
Check-ins & Check-outs
The check-in and check-out fields are the front desk task list for the day.
All the check-ins and check-outs for the current day and the day after (tomorrow) are easily accessible from the dashboard.
Click on the guest's name to check in quickly. Select Quick Check-in or view the reservation card with booking details.
The magnifying glass is a way to search for a name or a room number of arriving or departure guests.
The little chat bubble next to the reservation means that there is a comment or a note on this particular reservation. You can hover over it to see the note or click to view or to add additional comment to this reservation.
The status of payment is visible, green for paid reservations and red for unpaid.
Notes
Guest notes and housekeeping notes are associated with a particular reservation.
Hotel notes are associated with a customer, that is if a customer book a room again the hotel the note will show up on his next reservation.
Statistics
The Statistic field box is divided in 3 sections and the details are displayed in a graph.
Occupancy: Percentage of bookings in the next 28 days.
Revenue: Income from bookings in the last 28 days.
Booking Channels: Statistics of booking bookings through different channels. It shows results for bookings made in the last 28 days.
The statistic field box can be hidden from the Dashboard if that does not add value to your everyday work. It can be disabled in Settings - System Settings - Hotel Features. Then just tick the box: "Enable three-column dashboard view without Statistics".