If you are using our channel manager, please set the channel manager provider in your Agoda account to Channex.io
Please visit Agoda´s partner page for help.
It is important that your room and rate setup matches what you have in your PMS so we can proceed. You need identical rooms and rate(s) in the OTA extranet for each room rate that you are connecting through channel manager to PMS. The setup exactly the same in the PMS and OTA to ensure the correct connection.
If you have not created all of the rooms or rates on both sides, we suggest that you modify your setup before you connect the channel manager. We cannot start the process until your setup is equal between PMS and all channels.
Let us know if you need any help!